Descripción

Whether the goal is excellent service, facilitating change, or creating a cooperative work environment, conflict often gets in the way. Especially in the current world and workplace setting, conflict management and communication skills are more important than ever. In this interactive and energizing program, you’ll begin to reposition daily challenges as opportunities to discover what you’re really going for and how to achieve it. You’ll see conflict as a way to strengthen relationships instead of weakening them, and you’ll practice techniques to move from reactivity to response and from a problem to a solution focus.